The growth in smartphone a… Consideration should be given to the storage, ownership and accessibility of all data and the customer informed wherever possible showing clear instructions how to opt out or mitigate the data being stored on their device. Appropriate governance should be applied to the development of any mobile app. Are there industry-specific requirements? The choice of how to implement an app should be the result of a clear decision process that is best for the customer and best for government (e.g. It also makes it difficult for customers to easily access other relevant Queensland Government apps when published across different agency development accounts. Agencies will conduct appropriate exploratory market research to identify the need for mobile app development i.e. All mobile apps should form part of the continuous improvement plan for the. Architecture should speak about the business domain of the project. The above principles should also be used for the development of mobile apps for internal government use available at www.forgov.qld.gov.au. Recent research also suggests that “Australians are suffering from ‘app fatigue’” with consumers having on average around 24 apps on their smartphones but only using a quarter of them on a daily basis. An enterprises should offer its services through online and multi-channel interfaces that are rich, intuitive, responsive, easy to use and visually appealing. The architecture/platform for the mobile app should be designed for reusability. The easy-to-use concept is a posi… an app) and the end-to-end customer experience of the government service (e.g. If you're interested in app architecture, ... in this guide from a Kotlin programming perspective, check out the Udacity course Developing Android Apps with Kotlin. Working collaboratively with agencies to provide the best experience for the customer by using and enhancing existing mobile apps. time on page), can highlight weaknesses that can identify areas of improvement (e.g. Analytics should report how many customers visited the app store promotion pages, how many customers downloaded the app, and the customer rating on the App Store and Google Play. Chris Stetson identifies three principles that guide modern application development: keep … Agencies should ensure that personal information collected from mobile apps is protected against: loss; unauthorised access, use, modification or disclosure; and any other misuse. licence and registration fees. The view means presentation of the model in a particular format. website or, In some cases requiring a customer to find an app, download it and then engage with it may be too much to ask, creating a bottleneck for engagement and resulting in a high abandonment rate. Based on his workshops, mobile consultant Jonathan Stark compiles the top principles of mobile interface design and explains how to take your mobile app from concept to completed design . (View) Multiple Layers of the Mobile App Architecture Design. Consideration should also be given to the ongoing costs, support and resources required to maintain the mobile app. How important is multi-platform compatibility? For example, a Community Recovery Worker might use a mobile app to lodge claims for financial assistance and link people in need with essential services from the field whilst reporting in real-time. The technology is transparent to users, so it enables them to concentrate on their tasks, rather than on system operation issues. Measurement of mobile app engagement should be conducted regularly to help inform and determine improvements to mobile service delivery. Note: It's impossible to have one way of writing apps that works best for every scenario. An MVP release policy enables a mobile app to be released in a phased, cyclical, three-phased approach of ‘build, measure, learn’. Customers will use mobile apps that are relevant and make life easier thereby enhancing the customer’s experience. • Traces back those principles to their conception in software-architecture research. Consideration should be given to marketing the mobile app once it has been launched in consultation with departmental marketing and communications unit. Progressive web apps are a new alternative to native, hybrid, and cross-platform mobile development. The organization may opt for Mobile Device Management (MDM) tool to impose security constraints on the application. Often, linking to a web-based service may be the path of least resistance, resulting in a more consistent customer experience and a higher level of engagement. What does “modern” mean exactly? Syntax and layout should be aligned across these devices as much as possible, but we also want to … These principles apply to all Queensland Government departments (as defined by the Public Service Act 2008). Fosters innovation with its ability to be modified and improved. Reusability always leads to faster application development and structured development approach. When should government staff consider IP? How the architecture fits the requirements of the business domain. 01. Communication apps (such as Facebook, WhatsApp, Skype, Snapchat and FaceTime) also prove popular with 88 per cent of online Australians using apps to communicate via either messages or voice or video calls, particularly with family and friends[1]. Also refer to sections ‘2.3.8 Apply appropriate analytics for monitoring the mobile app to gauge engagement and customer behaviour’ and Section ‘. The use of funnels, goal completions and usage (e.g. Welcome to our new and improved QGCIO website! It should be customer-centric and form part of an. the ability to use their phone’s inbuilt camera or Global Positioning System (GPS). . Mobile apps content should align with that available through other channels. Agencies will consider its audience’s mobile device usage when deciding on which platforms to support. Further information can be located on the. The mobile apps principles should be reviewed annually with input from all Queensland Government agencies and entities, including Franchise Teams. Mobile apps can be developed for internal government use by officers who for example, work out in the field. • Distills the architectural principles found in Android and illustrates them using a popular mobile app. The justification for the decision and necessary approvals must be clearly documented and presented when scrutinised. A mobile app should only exist if it is the best way possible to help people complete tasks better and faster. The twelve-factor app is a methodology for building software-as-a-service apps that: Use declarative formats for setup automation, to minimize time and cost for new developers joining the project; Have a clean contract with the underlying operating system, … Agencies will have the autonomy to charge for service transactions e.g. It will be possible for vendors to create API code for re-use and contribution for the benefit of all stakeholders. Web App Architecture Models: Past Present And Future. This allows them to be more productive without the need to come to the office to complete and/or lodge paperwork. It adds intrinsic value to the customer, where repeated use is frequent, high value and high reward (e.g. The “To-Be” mobile architecture framework in Figure 4 defines the full stack of functional components required to support mobile application development. Data layer - comprises data utilities, data access components and service agents. The architecture of Mobile Application should be in sync with organization’s security ecosystem. Refer to ‘Attachment 1 – Channel choice guidelines in the. It’s important to note when deciding what channels are best suited to deliver the services, customer preference should also be considered and choice offered to complete the service. The Queensland Government customer-centric (or human-centered design) approach to service delivery should be used when designing, developing and deploying mobile apps. For example: Consider the device the app will be found on such as smartphone, tablet, digital media player, smartTV or computer. The principles outlined in this section can help guide you toward architectural decisions that will result in clean, maintainable applications. Provide options for customer feedback within the mobile app where possible. They should not merely present static information. While making architectural decisions, we need pragmatism, neutrality and understanding of the bigger picture. Smartphones, handheld and wearable devices fall under mobile hardware. Mobile app user experiences. Accountable officers (not already in scope of the Public Service Act 2008) and statutory bodies under the Financial and Performance Management Standard 2019 must have regard to these principles in the context of internal controls, financial information management systems and risk management. A Queensland Government Channel Management Strategy has also been developed to support the delivery of efficient and effective customer centric channels. It relies on underlying operating systems and databases to store and perform tasks within the application. 1 https://www.acma.gov.au/theACMA/communications-report (2016-17)2 EY Sweeney – Digital Australia: State of the Nation: The 2017 Edition https://digitalaustralia.ey.com/, © The State of Queensland (Department of Communities, Housing and Digital Economy) 2020, Queensland Government Enterprise Architecture. Mobile users expects quick response from the application specifically compared to desktop/web applications. These include: ensuring safety, providing error- ... and application [41]. A government service should not be unintentionally divested from government by producing a mobile app. This document relates to the following Queensland Government Enterprise Architecture (QGEA) domains: T-2.1.3 Applications development tools and environments. Ensure the app is designed for the intended device. Multiple developments within the same agency is also considered poor practice (e.g. When designing or redesigning services, whole-of-government personas as identified in the. For Australians, the mobile phone is the most popular and most frequently used device to go online (84% of adult internet users), followed by laptop computers (69 per cent), desktop computers (54 per cent) and tablet computers (50 per cent). Agencies shouldn’t create apps out of data third parties could release and develop (see also section ‘. Design thinking and customer first principles should be applied to the strategy, content, design and customer journey of the app store content. The app has been developed with network connectivity issues in mind. Figure 34: Motivation Elements Metamodel. Ensures effective use of government resources and funds by reducing duplication of resources and funds. A mobile application will normally be structured as a multi-layered application consisting of user experience, business, and data layers. The application architecture should be robust enough to secure the data consumed by the application. It is recommended that apps are distributed using official channels. The 10 principles of mobile interface design. Figure 34 gives an overview of the motivation elements and their relationships.. During the research, planning, scoping, developing, distribution and marketing of a mobile app, it is possible for key activities to be missed or not fully explored. How To Improve Your Mobile App User Experience. Each app store has variation in content options, layout and presentation – equal weight should be applied to each platform and fit-for-purpose. You will learn how to express and document the design and architecture of a software system using a visual notation. It reduces the efforts and complexity of the change implementation which is in favor of the developers. Customers should have a very clear understanding of what an app does, how it will benefit them and why they should download and use it. The good Mobile Application Architecture ensures the system to be portable enough to respond to these changes keeping the impact of change at minimal level. Application state is distributed. What makes a “productive […] Mobile app reporting can be augmented with additional analytics platforms (such as Google Analytics 360, Adobe Marketing Cloud etc.) Market developed mobile apps provide economic benefits (growth and job creation) through enabling innovative services and solutions and promotes new thinking.Agencies shouldn’t create apps out of data third parties could release and develop. At the very least, platform analytics should be reported through Apple iTunes Connect (iOS) and Google App Analytics (Android). The possible risks may arise due to The Mobile Switching Centre or MSC is the key element in the core network region of the GSM network architecture. These choices, backed by sound architectural and design principles, go a long way in building applications that are easy to maintain, reuse, and extend. All agencies should be delivering online service content through. What are the key components that we want to test? Principle 1: Online, multi-channel and rich User Centric Experience. This raises a need of regression testing for each component of the system. features such as push notifications, fulfilment tracking, real-time information, location based context etc. An enterprises should offer its services through online and multi-channel interfaces that are rich, intuitive, responsive, easy to use and visually appealing. Designing mobile app architecture Number one sign of bad design: the presence of a ‘God’-object, the name of which contains ‘Manager’, ‘Processor’ or ‘API’ Avoiding specifics in all conversations and decisions is a common trait for every architect I’ve ever met. Mobile analytics: Better understanding of user behavior; Crash and in-app reporting: Debugging problems faster; Review the Mobile application development architecture to understand the tools, people, and processes that are needed to deliver a mobile app. Screenshots should match the current iteration of the app and be consistent across platforms. For example, Queensland Police Service (QPS) Facebook page could promote the State Emergency Services (SES) app during floods. Architecture principles define the fundamental assumptions and rules of conduct for the IT organization to create and maintain IT capability. The Queensland Government is now in caretaker mode until after the state election. Whether the AWS cloud architecture includes vertical scaling, horizontal scaling or both; it is up to the designer, depending on the type of application or data to be stored. Finding, downloading and installing the app is simple and easy and does not act as a blocker to engaging with the service. The Queensland Government website www.qld.gov.au is updated on an ongoing basis by the Queensland Government to cater for platform and browser technology updates. Security of the data is one of the major non-functional requirement of the application. For instance, consider an application that includes logic for identifying noteworthy items to display to the user, and which formats such items in a particular way to make them more noticeable. The mobile app will be developed in a way to cater for offline activity and reduce wherever possible frustration for the customer being outside a mobile coverage area. Current Queensland Government pricing policies and principles will be consulted when considering these variations. 6.1 Motivation Elements Metamodel. Applications scale horizontally, adding new instances as demand requires. Service design needs to be considered for the mobile channel along with existing channels to ensure consistent delivery of information and services. A mobile app also requires a significant amount of effort to build and maintain. can contribute to the repeated and continued use of the app). This article takes a tour of the fundamental aspects of Java EE application architecture and design. For example, write access to the device’s data store should not be sought unless it is essential for the mobile app to perform its functions. However, these are charged as part of the exchange of products and services i.e. Queensland Government mobile apps can easily be located. This should be addressed prior to the development of the app and documented. Interactions with customers should follow Customer Experience standards and conform to agency complaint management protocols. These services communicate through APIs or by using asynchronous messaging or eventing. The government should give consideration to the demarcation between the provision of service delivery (e.g. What are the information security policies? Agencies should consult with the Channel Improvement team at. This additional tracking analysis code will feed into central business intelligence data, helping to assist in designing improved, cross-channel services for customers. The government actively collaborates with market partners before considering in-house mobile app development. Portability is the ability of the system to react to the environmental changes. two Apple developer accounts, both publishing apps into the store) as well as having different naming conventions across multiple app stores (e.g. It’s likely that data captured by the customer’s device may remain on their device or become property of government. Design mobile website interfaces across different platforms and devices. In addition to dividing the application into these components, the model–view–controller design defines the interactions between them. This new mobile architecture delivers support for creating apps at scale, and then builds on the core principles of microservices, agility using DevOps toolchains, and innovation using Mobile and Watson services. It has a value add for the customer, e.g. market demand or the ease with which a component can be modified to correct faults, improve performance, or other attributes, always there is a need of maintenance for the Mobile Applications. Therefore it is essential to deliver a, The default position is to use mobile-optimised websites for the provision of government services before considering mobile apps. Documented due diligence should be demonstrated to clearly define the roles and responsibilities of all stakeholders, vendors, external cloud hosted systems (e.g. A mobile application architecture should ensure to meet the performance expectations of the users. Agencies are encouraged to use the official “Queensland Government” developer account available in either the Apple Store or Google Play App Store by sending an email to the Online Products mailbox at. The primary audience is solution architects and development leads. The application architecture should be able to accommodate any interface to such Mobile Device Management tools. The architecture/platform for the mobile app should be designed for reusability. To ensure safe and secure distribution of apps, official app stores should be used for public app distribution. By default, the Queensland Government will apply open source licenses to its mobile apps. If you already have a good way of writing Android apps that follows the common architectural principles, you don't need to change it. Rationale The more that users need to understand the technology employed, the less productive they will be. I'd argue that for most situations, even though you want users to interact with a mobile device, you should never think of building a mobile application. Human Computer Interaction design principles for smart healthcare mobile devices are outlined, based on user-centered design. The development of the mobile app architecture comprises mainly of distinct layers, but the main focus would be on three essential layers, including: Smartphone platforms, operating systems and browsers are also updated frequently (which may impact the functionality of a mobile app), however these changes will not automatically be updated within the app unless vendors are contractually obligated to do so. join the drive campaign). Responsible vulnerability disclosure statement, Skills Framework for the Information Age (SFIA). Any improvement should be considered within the mobile app and be supported by quantifiable research and customer insight feedback. A decision to continue development despite these similarities should be adequately justified, clearly documented and presented when scrutinised. At the time of writing, the following app stores are the official distribution channel for their respective platform/operating system: It is recommended that agencies setup an Enterprise Store to manage their internal mobile apps for the following benefits: Privacy and security: ensuring internal apps and associated information is not in the public domain. Here is my take on some of the key IT architectural principles an application or a service offering should follow. What resources are available to secure my information? When developing a mobile application, you may choose to develop a thin Web- based client or a rich client. To do this agencies should have fit-for-purpose monitoring and analysis code applied within the app that meets their business need. In addition, it is recommended that the Google Analytics 360 is also implemented and tested. to establish insight into end-to-end customer journey. Principles for the design, development and deployment of mobile apps, provides the Queensland Government with the potential to engage with their customers in real-time, by location with profile information, makes it simpler, more efficient for customers to contact the government and offers tools to make their life easier while using products or services, uses geolocation and beacon technology to push notifications and promote products and services. The Queensland Government has already developed a number of apps to make it simpler and faster for customers to access services such as Housing Assist Qld, QSchools, MyTranslink and Policelink Queensland. consumer research, co-design and user testing within the government and in the market that address similar business needs. Analysis should be both quantitative and qualitative. However most of the time a company asks us (or anyone) to build a mobile application they are starting off on the wrong foot. Any mobile app that requires a customer interaction should include an offline syncing function to ensure regional and rural customers can continue to access and use the mobile app. IT Grad Program visits the UQ Careers expo, Towards a unified experience at 1 William Street, 2018 Graduate training – Developing skills, 2017 IT Graduates training - Achievements, Applications open for IT Graduate Program, IT Graduate involved in multicultural mentoring program, Discover the Digital and ICT strategic planning framework, QGCIO talks Digital with the future leaders of Thailand’s Public Service, Remade financial standard has commenced with broader focus on the best practice Queensland Government Enterprise Architecture, New and improved website feature launched, New policy directs departments to use MS Teams for collaboration, National COVID-19 contact tracing app: COVIDSafe has been released, CSU risk training for IT security practitioners, Portfolio Management Community of Practice, 2017 & 2018 IT Graduates - Speed Networking session, 2017 IT Graduate training - Thinking of the future, IT Graduate Program team – visit QUT Business School students, 2018 IT Graduates training – Planning and leading others, 2018 IT Graduate training – The Leadership edge, Federated Identity and Information Sharing CoP, Services are delivered through the most appropriate channel for that service, Mobile-optimised website before mobile apps, Justifiable need evidenced in exploratory research, Agencies should work together to use existing mobile apps and sometimes develop mobile apps, to improve and enhance the customer experience, Compatible and consistent with other channels, Customers should be informed of device data risks, Government-developed mobile apps should be registered on the Queensland Government mobile apps register, Market develops before government develops, Actively address security and privacy concerns, Develop and publish authentication and data APIs for government services, Develop for a wide range of platforms by considering the mobile app audience, Mobile app intellectual property is open source by default, Apply appropriate analytics for monitoring the mobile app to gauge engagement and customer behaviour, Agencies should use official 'stores' for public app distribution, Agencies should consider using 'enterprise stores' for internal app distribution, Agencies should use the same developer account for all mobile apps, App store descriptions should be fit for purpose, Measuring and reporting mobile apps customer engagement, Marketing and communication considerations, Queensland Government Channel Management Strategy, Financial and Performance Management Standard 2019, Full Cost Pricing Policy: A Queensland Government Policy Statement, Queensland Government principles for fees and charges, Justifiable need evidenced in exploratory research’, Market develops before Government develops, https://www.acma.gov.au/theACMA/communications-report, Creative Commons Attribution 4.0 International Licence. For example, if a customer completes a form within the mobile app without network connectivity they should be able to submit the form as soon as they return to network coverage. Does it have a lot of forms that require user input? quit smoking, sun safety etc.). Nowadays, there are millions of apps available in the market, and there is a prediction from Goldman Sachs and population projections, United Nations that, "in 2018, 14.4% of the billion people on earth will purchase at least one mobile device." Agencies should also refer to the design guidelines provided by. Modern applications? The performance of application plays an important role in mobile applications. Customers may engage with the mobile app in and outside of network coverage and the app development should give thought to this. Supports the public good, particularly if the same services are available online for free. Also responsible for the security of the entire system. If video is available (e.g. The model is responsible for managing the data of the application. By default, all government mobile apps can be downloaded and installed on a device at no charge to the customer. Mobile interfaces LESS THAN 7 inches width should be treated as a phone. But your design should be equipped to take maximum advantage of the virtually unlimited on-demand capacity of cloud computing. If the application is taking long time to retrieve or display the details, there is a high possibility that the users would not like the application and they might stop using the application. backing up an iPhone or app specific data through iTunes). Personal data may also be updated to other third parties’ storage such as cloud storage services. Agencies' responsibilities for managing their IP assets, Queensland Government Crown IP policy framework. It allows the customer to engage with government at a time and place convenient to them. 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